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Refund & Upgrade Policy

Updated

Refund Policy:

Subscriptions:

  1. Refunds for subscriptions will only be accepted within 30 days of the billing date.
  2. To be eligible for a refund, the subscription must be canceled within the 30-day period.
  3. Refunds will not be issued for any subscription canceled after the 30-day period.
  4. Refunds will be processed using the original method of payment.
  5. Once a refund is issued, access to the subscription content will be terminated.

In-Person Events:

  1. Refunds for in-person events will only be accepted within 30 days of the event date.
  2. Requests for refunds must be made in writing via the support ticket system.
  3. Refunds will be issued for the full ticket price, excluding any processing or service fees.
  4. Refunds will not be provided for no-shows or cancellations made after the 30-day period.
  5. Refunds will be processed within a reasonable time frame after the refund request is received.

Virtual Events:

  1. Refunds for virtual event purchases will only be accepted within 30 days of the event date.
  2. Requests for refunds must be made in writing via the support ticket system.
  3. Refunds will be issued for the full purchase amount, excluding any processing or service fees.
  4. Refunds will not be provided for no-shows or cancellations made after the 30-day period.
  5. Refunds will be processed within a reasonable time frame after the refund request is received.

Please note that this refund policy applies solely to subscriptions, in-person events, and virtual event purchases. For other products or services, please refer to the respective refund policies provided.

 

Upgrade Policy:

Trial Period:

  1. Should a subscriber choose to upgrade their subscription to a Premium Package during their initial trial period, you will lose any discounts or free months not associated with the Premium Package. 
    • Example: A Standard Subscriber who is in their first month free trial that chooses to upgrades will lose the 50% off the next two months due to that not being offered on the Premium Package.
  2. Once an upgrade has been processed, any subscriber that wishes to downgrade back to the lesser package for the 50% off the 2nd and 3rd months will not receive those discounts any longer.

Outside Trial Period:

  1. If a subscriber upgrades their package during a given month, they will be charged the prorated amount for the upgraded package based on the days remaining on their active subscription.
  2. Downgrades from a Premium Package will not take effect until the next billing cycle.

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